Privacy Policy
Last Updated: March 31, 2026
Introduction
EM Productions (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data when you visit our website at www.em-production.com (the “Website”) and interact with our services.
We are a video production and photography company with offices across Asia, serving clients throughout the region and beyond. This Privacy Policy applies to all visitors to our Website, regardless of location.
1. Information We Collect
Information You Provide Directly
When you use our contact form or otherwise communicate with us, we collect the following information:
- Name — to identify you and address your inquiry
- Email Address — to respond to your message and maintain communication
- Phone Number — for direct contact purposes
- Message Content — the details of your inquiry or project request
This information is collected through our contact form, which is powered by Everest Forms.
Information Collected Automatically
When you visit our Website, we automatically collect certain technical information including your IP address, browser type and version, operating system, pages visited and time spent, referring website, and cookies as described in Section 4 below.
2. How We Use Your Information
We use the information we collect for the following purposes: responding to your contact form submissions and project requests, analyzing how visitors use our Website to improve functionality and content, tracking website performance through Google Analytics, and complying with applicable laws and regulations in the jurisdictions where we operate.
We do not use your information for automated decision-making or profiling.
3. Information Sharing and Third-Party Services
We do not sell, rent, or trade your personal data. However, we share information with the following third parties who process data on our behalf:
Google Analytics (GA4)
Used for website traffic analysis and user behavior metrics. Anonymized visitor IP addresses, browser information, page views, and session duration are shared. See the Google Analytics Privacy Policy for more information.
Everest Forms
Used for contact form processing and storage. Name, email, phone number, and message content submitted via our contact form are processed through this service.
BunnyCDN
Used for content delivery and website performance optimization. Visitor IP addresses are processed for routing and caching purposes. See the BunnyCDN Privacy Policy for more information.
4. Cookies and Similar Technologies
Our Website uses cookies to enhance your browsing experience and provide analytics data.
Analytics Cookies
Google Analytics (GA4) tracks website traffic, user behavior, and engagement metrics. These cookies may persist for up to 26 months.
Session Cookies
Used to maintain your session and functionality as you navigate the site. These cookies expire when you close your browser.
By continuing to use our Website, you consent to our use of cookies. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Blocking cookies may affect the functionality of our Website.
5. Data Retention
Contact Form Data: We retain information submitted through our contact form for as long as necessary to respond to your inquiry and fulfill any resulting business relationship, typically between 1 to 3 years unless required by law to retain it longer.
Analytics Data: Google Analytics data is retained according to Google’s standard retention policy, typically up to 14 months.
Cookies: Session cookies expire automatically. Analytics cookies may persist for up to 26 months.
We securely delete or anonymize data when it is no longer needed, unless we are required by law to retain it.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including the right of access, correction, deletion, withdrawal of consent, and the right to opt out of marketing communications.
GDPR (European Union)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with your local data protection authority.
PDPA (Vietnam, Singapore, Thailand)
If you are located in Vietnam, Singapore, or Thailand, your data is protected under the Personal Data Protection Act (PDPA) and equivalent national regulations. You have the right to know, access, correct, and delete your personal data.
To exercise any of these rights, please contact us at info@em-production.com.
7. International Data Transfers
EM Productions operates across multiple countries, including Vietnam, Cambodia, Thailand, Singapore, China, South Korea, and Japan. When you submit information through our Website, your data may be transferred to and processed in these countries. We implement appropriate safeguards to protect your information during these transfers.
By using our Website, you acknowledge and consent to the transfer of your information internationally as described in this Privacy Policy.
8. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include secure HTTPS encryption, regular security monitoring, and restricted access to personal data by authorized personnel only.
No method of internet transmission is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will take immediate steps to delete such information.
10. No E-Commerce or Payment Processing
EM Productions does not process payments or conduct e-commerce transactions through this Website. We do not collect or store credit card information, banking data, or payment credentials. Payment arrangements are handled separately through secure external channels when projects are contracted.
11. Third-Party Links
Our Website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
EM Productions
Email: info@em-production.com
Website: www.em-production.com
Office Locations: Ho Chi Minh City (Headquarters), Hanoi, Da Nang, Seoul, Singapore, Shanghai, Phnom Penh, and Tokyo.
We will make a reasonable effort to respond to requests within 30 days, or in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our Website after such changes constitutes your acceptance of the updated Privacy Policy.